Patient Satisfaction

We take patient satisfaction very seriously at Highlands Behavioral Health System. We’re always looking for ways to optimize the care and treatment we provide to our community. For that reason, we ask every patient discharged from our facility to provide feedback on their stay and the care they received. Patient satisfaction surveys inform us with a patient-centered perspective of our services.

Patients rate the care they received on a 1 to 5 scale, with 1 = strongly disagree and 5 = strongly agree. We are proud of our staff for their hard work and dedication to our patients, as reflected in our satisfaction scores. Below are the overall program satisfaction scores from Q2 2020.


Average patient satisfaction scores


Percentage of patients reporting that they felt better at discharge than when they were admitted


Percentage of patients reporting that they were satisfied with their treatment.


Percentage of patients reporting that their treatment goals and needs were met.